How will my music-on-hold production be delivered to my business?
Your music-on-hold with messages production from Starnote Studios will be delivered
to you on a CD either as a digital audio CD track, an audio (.wav) file, or in MP3 format.
Do you produce music-on-hold messages in other languages?
We can do music-on-hold productions and other presentations in Spanish. At present,
we do not do any other languages. Our prices for Spanish productions are the same
as our English prices. Please contact us for more information.
How does a music-on-hold production work with my phone system?
There are basically four types of business phone systems. A traditional multi-line
system, a digital phone system, an off-the-shelf phone system or a voice over the
Internet system (VoIP) See the following:
Traditional Systems
A traditional multi-line business phone setup will have an audio input jack on the
system’s main box. This box is called a PBX or a KSU box that is usually located in your
business’s back room where the phone line equipment is. You will be able to connect a
CD player or an MP3 player into this audio input jack via a 1/8 Inch phone plug cable.
(See the example to your left.)
Digital Phone Systems
Some phone systems are computer-based. Usually large multi-line companies will use
this type of system. Our Music-On-Hold production’s audio file will need to be loaded
into the computer’s on-hold file directory. Your company’s IT department or your
computer technician can assist you with the installation of this file. Installation is
“straight-forward” and easy to do. Please contact us if you have any further questions
or need assistance.
Off-the-Shelf Phone Systems
If you have a regular off-the-shelf single or multi-line telephone, it can usually be
adapted to enable on-hold recordings. Adapters for these phones are available from
phone equipment manufacturers. If you need assistance in adapting this type of
system, please contact us.
"VoIP" (Voice over Internet Protocol) Telephone System
In common terms, this system provides phone service over the Internet and is
becoming ever more popular with businesses large and small. The quality is usually
as good as or even better than a traditional phone system and it provides the options
of having many more features. Best of all, it's usually less expensive than a traditional
phone system.
With a technology called “packet-switching” over a network, voice conversations are
digitally broken down into tiny "packets" of data. These packets are then sent over the
Internet to another caller. The system on the receiving end reassembles the tiny
packets of voice data to make the audio understandable.
Using "packet-switching technology" with “VoIP”, as many as 6,000 voice conversations
can take place at the same time using the same amount of copper wire that one voice
conversation requires on a traditional telephone network.
Most “Voice Over Internet Protocol” telephone systems will also support Music-On-Hold
programs as well. The “3Com NBX System” is one example of a “VoIP” system.
If you are interested in more information about this system, click HERE
| Typical PBX Box |
| Looking for more information about Telephone Systems and EXCELLENT SERVICE? Click HERE |
| about Music-On-Hold. |
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